Contact us with your questions during business hours,
9:00am - 5:00pm Monday through Friday or by Email.
We look forward to hearing from you!
Returns & Exchanges:
A Return Authorization is required in advance for all
product returns. MTSS does not accept deliveries without
prior authorization. Customer is responsible for shipping
charges for returns and exchanges.
MTSS products are returnable for obvious manufacturing
defects only, and within 30 days of receipt.
Q-Ray Bracelets may be returned within 30 days of purchase.
You must call 1-888-883-0813 to get a return authorization
number prior to shipping the product back to Magnetic
Therapy Sales. A copy of the original invoice and receipt
must be included with the return, and the customer is
responsible for all shipping charges. Please consult
the size chart or
call our toll-free number before ordering, 1-888-883-0813.
If you're not sure what size to order, please call
or Email us in advance so we can assist you.
All returned or exchanged items must be received
in the original packaging and "like new" condition.
Shipping:
MTSS uses UPS due to quick delivery time and
good tracking system. Street addresses are required
for delivery.
Signature Required for Delivery is the default
setting in our shopping cart. When you sign for delivery,
we guarantee your receipt of the merchandise.
If you waive the signature, we only guarantee
the package as far as the delivery point. Without a
signature required for delivery, we are not liable for
theft, loss, or damage.
In-Stock items are shipped the same
day if your order is received before 3pm. In-stock orders
received after 3pm ship the next business day.
If an item is out of stock and an
unusual delay is expected, we will notify you by Email
and/or telephone, otherwise we will ship immediately
upon receipt of backordered items.
International Orders
Magnetic Therapy Sales
provides these opportunities for International buyers:
PREPAYMENT BY CASHIERS
CHECK, MONEY ORDER, OR WIRE TRANSFER ON ALL ORDERS ORIGINATING
OR SHIPPING OUTSIDE THE UNITED STATES, U.S. TERRITORIES,
AND CANADA.
Please
Email us for product availability, and we'll confirm
your order total including shipping.
After
payment is received we will process your order.
Mail Cashier's Check or Money Order
to:
Magnetic Therapy Sales Specialists, Inc.
1860 Boyscout Drive
Suite 209
Fort Myers, Florida US 33907-2145
Or via: American
Goodies Company
How does American Goodies work?
Magnetic Therapy Sales does not accept International
credit cards!
We (American Goodies) can buy merchandise from this
company on your behalf with USA funds. After your goods
have been shipped by Magnetic Therapy Sales to the American
Goodies office we send it on to you in your country.
How to buy from Magnetic Therapy Sales:
Go to the Magnetic Therapy Sales website and make a
shopping list of the
items you wish to purchase. Make sure to write down
the colors and sizes
where applicable. Fill out a Quote
Request Form and we'll get on the case
right away and email you a quote with the total amount
for your Magnetic Therapy Sales purchase and our fee.
Payment:
Once you have agreed to the total amount you will be
invited to submit
your payment details using our secure payment form.
We contact
Magnetic Therapy Sales and place the order for you.
Pricing:
Click on the FLAG to go to our pricing page
Shipping:
We ship all goods with the United States Postal Service.
We will quote you the best option for your purchase.
Shipping Restrictions:
No Restrictions
Magnetic Therapy Sales Return Policy:
There is a 30 day manufacturer's defects only return
policy on all items.
Our Return Policy is simple. The customer is responsible
for shipping charges on
all returns and exchanges, and some special order styles
have a restock fee.
If you have questions about sizing,
Email us before you place your
order.
All returns must include original receipt:
either store register receipt or a copy of your Email
confirmation.
1) We do not accept returns without a Return Authorization
Number
or any returns sent COD. Telephone us at 1-888-883-0813
or email us to receive a
Return Authorization Number (RA#). Write your RA# on
the shipping label, your original receipt,
and return form.
Please do not mark the original box.
2) Returned products must be in the condition you received
them, complete and in
the original packaging including warranty cards, manuals
and accessories.
3) Please fill out and print the Return Request Form,
and include it in the box with the returned merchandise.
You may also print an extra copy to keep for your
records.
Click
here to display the form
4) Ship Returned Merchandise along with RA#, Form &
Receipt
to:
Magnetic Therapy Sales Specialists, Inc.
1860 Boyscout Drive
Suite 209
Atn: Returns
Fort Myers, Florida US 33907-2145
Authorized refunds issued by American Goodies.
Please visit our Frequently
Asked Questions page for more information
or
email
us if you have any more questions that are not covered
on this page
Credit Card FRAUD IS A FELONY. Your
ISP address is recorded when you submit your
payment information. Unauthorized "fraudulent"
credit card charges are immediately forwarded to the
proper authorities.
American Goodies FRAUD
information
Medical Disclaimer:
Studies indicate that magnetic therapy works for about
85% of the population. We do not guarantee it will work
for you.
Read our full medical
disclaimer.
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