Contact us with your questions during business hours,
9:00am - 5:00pm Monday through Friday or by Email.
We look forward to hearing from you!
Returns & Exchanges:
A Return Authorization is required in advance for all
product returns. MTSS does not accept deliveries without
prior authorization. Customer is responsible for shipping
charges for returns and exchanges.
MTSS products are returnable for obvious manufacturing
defects only, and within 30 days of receipt.
If you're not sure what size to order, please call
or Email us in advance so we can assist you.
All returned or exchanged items must be received
in the original packaging and "like new" condition.
Shipping:
MTSS uses FedEx due to quick delivery time and
good tracking system. Street addresses are required
for delivery.
Signature Required for Delivery is the default
setting in our shopping cart. When you sign for delivery,
we guarantee your receipt of the merchandise.
If you waive the signature, we only guarantee
the package as far as the delivery point. Without a
signature required for delivery, we are not liable for
theft, loss, or damage.
In-Stock items are shipped the same
day if your order is received before 3pm. In-stock orders
received after 3pm ship the next business day.
If an item is out of stock and an
unusual delay is expected, we will notify you by Email
and/or telephone, otherwise we will ship immediately
upon receipt of backordered items.
International Orders
Magnetic Therapy Sales
provides these opportunities for International buyers:
PREPAYMENT BY CASHIERS
CHECK, MONEY ORDER, OR WIRE TRANSFER ON ALL ORDERS ORIGINATING
OR SHIPPING OUTSIDE THE UNITED STATES, U.S. TERRITORIES,
AND CANADA.
Please
Email us for product availability, and we'll confirm
your order total including shipping.
After
payment is received we will process your order.
Mail Cashier's Check or Money Order
to:
Magnetic Therapy Sales Specialists, Inc.
1860 Boyscout Drive
Suite 209
Fort Myers, Florida US 33907-2145
Magnetic Therapy Sales Return Policy:
There is a 30 day manufacturer's defects only return
policy on all items.
Our Return Policy is simple. The customer is responsible
for shipping charges on
all returns and exchanges, and some special order styles
have a restock fee.
If you have questions about sizing,
Email us before you place your
order.
All returns must include original receipt:
either store register receipt or a copy of your Email
confirmation.
1) We do not accept returns without a Return Authorization
Number
or any returns sent COD. Telephone us at 1-888-883-0813
or email us to receive a
Return Authorization Number (RA#). Write your RA# on
the shipping label, your original receipt,
and return form.
Please do not mark the original box.
2) Returned products must be in the condition you received
them, complete and in
the original packaging including warranty cards, manuals
and accessories.
3) Please fill out and print the Return Request Form,
and include it in the box with the returned merchandise.
You may also print an extra copy to keep for your
records.
Click
here to display the form
4) Ship Returned Merchandise along with RA#, Form &
Receipt
to:
Magnetic Therapy Sales Specialists, Inc.
1860 Boyscout Drive
Suite 209
Atn: Returns
Fort Myers, Florida US 33907-2145
Credit Card FRAUD IS A FELONY. Your
ISP address is recorded when you submit your
payment information. Unauthorized "fraudulent"
credit card charges are immediately forwarded to the
proper authorities.
Medical Disclaimer:
Studies indicate that magnetic therapy works for about
85% of the population. We do not guarantee it will work
for you.
Read our full medical
disclaimer.
|
